Politique d’expédition
At EBIKO Dental, we are committed to delivering a smooth, fast, and reliable shopping experience for dental professionals across Canada. Please review our shipping policy below.
Free Shipping
- Canada: Free shipping on orders of $299 or more (before tax).
- Ontario: Free shipping on orders of $199 or more (before tax).
- Greater Toronto Area (GTA): Free shipping on orders of $99 or more (before tax).
- Remote areas: Some remote or non-major-city areas may be excluded from the free shipping offer. If your clinic is located outside a major urban centre, please contact our customer service team to confirm shipping rates and delivery options.
Order Processing & Delivery
Orders are normally processed within one (1) business day after they are placed. Orders submitted on weekends or statutory holidays will be processed on the next business day.
- Greater Toronto Area (GTA): Deliveries typically arrive within one to two (1–2) business days after shipment.
- Other provinces: Deliveries generally take three to seven (3–7) business days.
- Tracking: A tracking number will be provided in your shipping confirmation email.
EBIKO Dental is not responsible for delivery delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, service interruptions, or other unforeseen events.
Additional shipping and handling charges may apply to heavy, oversized, or remote-area deliveries. EBIKO Dental will notify the customer of any additional charges and obtain approval before processing the shipment.
Order Changes & Cancellations
Orders may be modified or cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.
Special-order items cannot be cancelled.
Shipping Address & Delivery Attempts
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because the customer provided an incorrect or incomplete address, the customer will be responsible for any applicable reshipping charges.
If a delivery is unsuccessful due to repeated delivery attempts, failure to receive or collect the package, refusal of delivery, or other circumstances attributable to the recipient, the customer will be responsible for the cost of reshipping the order.
Pricing & Product Availability
Prices are subject to change at any time without prior notice, including changes resulting from manufacturer or supplier price increases, currency exchange-rate fluctuations, transportation costs, or other market conditions.
Product availability is not guaranteed. Inventory status, product packaging, product specifications, branding, and manufacturer information may change without notice.
Product images and descriptions are provided for reference purposes. Actual product packaging, labelling, colour, appearance, or specifications may vary due to manufacturer updates or production changes.
Right to Refuse or Cancel Orders
EBIKO Dental reserves the right to refuse or cancel an order due to inventory errors, incorrect pricing, payment concerns, suspected fraudulent activity, regulatory restrictions, product-eligibility requirements, or other reasonable business considerations.
If EBIKO Dental cancels an order after payment has been received, the applicable payment will be refunded to the original payment method.
Returns & Refunds
Our full refund policy is also available on its own page here.
Returns & Exchanges
Eligible products must be returned within thirty (30) days from the date the order is received.
To qualify for a credit, exchange, or refund, products must be:
- Unused
- Unopened and sealed
- In their original packaging
- In resalable condition
Special-order items cannot be returned.
Return process: To initiate a return, contact us at info@ebiko.ca before sending anything back. Approved returns should be sent to:
361 Steelcase Rd W, Unit 8, Markham, ON L3R 3V8, Canada
Return Shipping Costs
EBIKO Dental will cover reasonable return shipping costs when a return is required because of a defective product, product-quality issue, shipping damage, or an incorrect item shipped by EBIKO Dental.
When a customer orders the wrong product, no longer requires the product, or requests a return for reasons unrelated to an error by EBIKO Dental, the customer is responsible for all return shipping costs.
Original shipping and handling charges are non-refundable unless the return is the result of an error by EBIKO Dental or a confirmed product-quality issue.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Opened handpieces or equipment
- Special-order items
- Expired or short-expiry clearance products
- Open-box products
- Personalized or customized items
- Items that cannot be returned to the manufacturer
- Personal protective equipment
Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon arrival. If any item is defective, damaged, missing, or incorrect, contact EBIKO Dental within seventy-two (72) hours of delivery. We will review the issue and provide an appropriate resolution.
Refund Processing
Once a refund has been approved, EBIKO Dental will normally issue the refund within one to two (1–2) business days.
Depending on the customer’s bank or financial institution, the refund may take an additional three to five (3–5) business days to appear on the original payment method.
Promotions, Discounts & Gifts
Promotions, discounts, coupon codes, special pricing, and other offers may not be combined unless otherwise stated. EBIKO Dental reserves the right to determine the eligibility, application, and interpretation of all promotional offers.
If an order that included a promotional gift is returned, the promotional gift must also be returned unused and in its original condition. If the gift is not returned, its retail value may be deducted from the applicable refund or credit.
Questions
For questions regarding an order, delivery, return, refund, or invoice, please contact EBIKO Dental at info@ebiko.ca.