Politique de remboursement
We want you to be completely satisfied with your purchase. However, please note the following guidelines for returns and refunds.
Returns & Exchanges
Eligible products must be returned within thirty (30) days from the date the order is received.
To qualify for a credit, exchange, or refund, products must be:
- Unused
- Unopened and sealed
- In their original packaging
- In resalable condition
Special-order items cannot be returned.
Return process: To initiate a return, contact us at info@ebiko.ca before sending anything back. Approved returns should be sent to:
361 Steelcase Rd W, Unit 8, Markham, ON L3R 3V8, Canada
Return Shipping Costs
EBIKO Dental will cover reasonable return shipping costs when a return is required because of a defective product, product-quality issue, shipping damage, or an incorrect item shipped by EBIKO Dental.
When a customer orders the wrong product, no longer requires the product, or requests a return for reasons unrelated to an error by EBIKO Dental, the customer is responsible for all return shipping costs.
Original shipping and handling charges are non-refundable unless the return is the result of an error by EBIKO Dental or a confirmed product-quality issue.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Opened handpieces or equipment
- Special-order items
- Expired or short-expiry clearance products
- Open-box products
- Personalized or customized items
- Items that cannot be returned to the manufacturer
- Personal protective equipment
Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon arrival. If any item is defective, damaged, missing, or incorrect, contact EBIKO Dental within seventy-two (72) hours of delivery. We will review the issue and provide an appropriate resolution.
Refund Processing
Once a refund has been approved, EBIKO Dental will normally issue the refund within one to two (1–2) business days.
Depending on the customer’s bank or financial institution, the refund may take an additional three to five (3–5) business days to appear on the original payment method.
Promotions, Discounts & Gifts
Promotions, discounts, coupon codes, special pricing, and other offers may not be combined unless otherwise stated. EBIKO Dental reserves the right to determine the eligibility, application, and interpretation of all promotional offers.
If an order that included a promotional gift is returned, the promotional gift must also be returned unused and in its original condition. If the gift is not returned, its retail value may be deducted from the applicable refund or credit.
Questions
For questions regarding a return, refund, or invoice, please contact EBIKO Dental at info@ebiko.ca.